FAQs

1. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

2. Do you offer international shipping?

Yes, international shipping is available to selected countries depending on courier availability and regional shipping access.

3. How can I track my order?

Once your order has been shipped, tracking information will be sent through the provided contact details where applicable.

4. What payment methods are accepted?

We accept secure payments through major credit cards, debit cards, and supported online payment gateways.

5. Can I cancel or modify my order after placing it?

Order modifications or cancellations may only be possible before the order enters processing or shipment stages.

6. What should I do if my order arrives damaged?

Please contact support within 48 hours of delivery and provide clear photos of the damaged item for assistance.

7. How long does shipping usually take?

Delivery times vary by destination, but most orders arrive within 3–21 business days depending on shipping location and logistics conditions.

8. Are returns accepted?

Eligible returns may be accepted within the approved return window, provided items remain unused and in original condition.

9. Will I be charged customs or import fees?

International orders may be subject to customs duties or import taxes determined by local authorities, which are the customer’s responsibility.

10. How can I contact customer support?

Customers can reach support through the official contact channels provided on the website for assistance regarding orders, shipping, or general inquiries.